Rachael Penford Operations Manager

Professional

Rachael has extensive experience in financial services. An experienced senior relationship manager, trainer of regulated mortgages, senior HR professional and leader within the financial sector. Leading 12 employees within Park Hall financial services to ensure exceptional client outcomes and operations. Culture, positivity and integrity are key drivers for Rachael.

Qualifications

Rachael holds a BA (Hons) Business degree, CIPD Associate Diploma in People Management (Level 5), IFS CeMap papers 1,2 and 3. Rachael is recognised for her strong relationship‑building abilities, commitment to outstanding client service, and her track record of leading successful teams through emotional intelligence, collaboration, and a results‑driven mindset.

Personally

Outside of work, Rachael prioritises family and time spent with her partner and two boys. She enjoys travelling and creating meaningful experiences with loved ones. With a strong moral compass guiding both her professional and personal life, Rachael consistently demonstrates integrity, kindness, and an unwavering commitment to excellence.

I will add attach her photo.  Please could we also update Samuel Blackwell’s photo, also attached.